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Engineer If machining is required for FA, forward TA143 – Repairs Router... Prepare product for failure analysis per instructions on TA081... Engineer Document any mfg. steps required for FA on TA081 or TA080 Perform analysis to determine if failure could be a result of... Determine if Design Practices (EN04) should be revised as a... Engineer / Delegate Engineer Update “Failure Analysis Hold” Engineer Doc-Track EN003 to the RMA if applicable Engineer Forward all product and paperwork to Repairs Dept. Engineer Determine if Sales needs to be consulted Engineer Determine Disposition TA19 Scrapping Customer Product TA17 Rework of Customer Product Is failure the result of a Purch. component? Can Promise Date be met? Perform Failure Analysis and record results in notes section of... Engineer EN003 Failure Analysis Report Engineer Run report of Dept’s product in Repairs Repair Associate Record “Failure Analysis Start” date on the RMA Line... Repair Associate Place product on incoming FA shelf Internal Rejection or Customer Return? Is failure the result of a Purch. component? Engineer Determine Disposition TA02 Scrap Process TA03 Rework Process Perform Failure Analysis Engineer Forward part w/ TA081 (if job is open when initiated) or TA080... Supervisor QA06 Control of Purchased Product Nonconforming Material EN1043 RMA Engineering Backlog Report User’s Guide TA16 Recal / System Recal / “RTC” of Customer Product TA14 Repairs Dept. (Evaluation Process) EN1042 When to Consult Sales on a Repair User’s Guide TA1220 Updating RMA Dates User’s Guide TA1220 Updating RMA Dates User’s Guide Amend Date EN04 Design Practices Guide