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CAR required? Complete containment, root cause & corrective action... Generate PCB QC Customer CAR form in Syteline Perform Failure Analysis on returned product & determine if... Measure customer satisfaction Input Customer Complaint data into Customer Satisfaction... Take appropriate actions to ensure TCS CAR required? Determine appropriate action and document in Review Notes on... Update CAR as applicable to address concerns. Initiate new CAR Close CAR PA Effective? Perform Follow-up to ensure preventive action is effective if... Review CAR and complete applicable sections. Set follow-up... Document customer satisfaction on PCB QC Customer CAR form. Customer satisfied? Contact customer and verify satisfaction. Update CRM system. Contact Internal Sales Rep. when Prev Action is complete to... Review Preventive Action for content and timeliness. Complete Preventive Action section of PCB QC Customer CAR form... Assign responsible employee to complete Preventive Action Proceed to PA? Review containment, root cause & corrective action for... Complete applicable sections of PCB QC Customer CAR form in... Assign responsible employee to make containment decision,... Generate PCB QC Customer CAR form in Syteline Return Material Authorization Process SM09 Is complaint product-related? Document complaint in CRM system. Forward details of complaint... Customer Complaint received and forwarded to Internal Sales... SM012i – QC Customer CAR instructions SM012i – QC Customer CAR instructions QA123 - CAR Review Committee Members SM24 – Customer Satisfaction QA1106 - Criteria for initiating CAR