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Place on remit shelf NTO validated? Validate NTO condition Is failure mode NTO? Update RMA with Sales information, reprint RMA and place with... Cal Tech Troubleshoot the calibration failure Doc-Track cal data if requested by Sales. Supervisor / delegate Sales If Remit from Repairs, inform Customer of results & send... Cal Tech If disposition has changed from precal results, remit back to... TA18 Return Customer Product As Is TA19 Scrapping Customer Product TA15 Customer Product Passes Calibration TA16 Recal / System Recal / “RTC” of Customer Product TA17 Rework of Customer Product EN05 Failure Analysis SM09 RMA Process - PCB Pass? Sales Inform Customer of results & send reply to Repairs Supervisor / del. Remit back to Sales Cal Tech Complete a preliminary Final Calibration Sweep and record “As... Cal Tech Pre-calibration: Transverse sensitivity, bias, discharge time... SM09 RMA Process - PCB TC02 Calibration Failure of Customer Supplied Product